FREQUENTLY ASKED QUESTIONS

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all the Questions YOU MAY HAVE.

At Primrose at Santa Rosa Beach, choose from spacious one, two, or three-bedroom floor plans designed for comfort and style. Nestled in the serene beauty of Santa Rosa Beach, our community invites you to explore practical answers to your queries. Visit our FAQs page for insights and helpful information!

Availability & Floorplans

  • Can I be added to a waitlist if no units are available?

    At this time, we do not maintain a formal waitlist. We encourage you to check our website regularly for the most up-to-date availability.

  • Are there short-term or flexible lease options available?

    We offer 7-to-15-month lease options.

  • Do prices change based on lease term or floor plan?

    Yes. Our pricing is dynamic and can vary based on several factors, including the lease term you choose, the floor plan, and the apartment's view.

Application & Leasing

  • What is the application process and timeline?

    We invite you to visit our application page at https://www.primroseapts.com/apply-now to apply. Applications typically take 24-48 hours to process.

  • What documents are required to apply?

    To complete an application, you'll typically need a valid government-issued photo ID, proof of income, and any additional documentation requested during the screening process.

  • Can I lease an apartment without an in-person visit?

    Yes! You can lease an apartment without visiting in person.

Fees & Payments

  • What fees are due at move-in and what fees are due when I apply (application, admin, deposit)?

    At the time of application, each applicant is required to pay a $75 application fee along with a $250 administrative fee. Once your application is approved, a security deposit starting at $500 is due at move-in. Please note that the deposit amount is based on the results of the application screening and may vary.

  • Are there additional monthly fees (pet rent, parking, amenities)?

    Our monthly community fees total $115 and include internet service, valet trash, package room access, pest control, and compactor trash service.

  • What payment methods are accepted?

    We accept online payments through Bilt Rewards, as well as payments by personal check, money order, and cashier's check.

  • Are late fees charged for late rent, and when?

    A late fee of 10% is applied after the 3rd of the month.

Resident Policies

  • What is the guest policy?

    Guests may not stay in the apartment for more than 7 days without prior written approval. A maximum of two guests per apartment are permitted in the amenity areas, and all guests must be accompanied by a resident at all times.

  • What is your smoking policy?

    We are a non-smoking community.

Amenities & Community Features

  • What are the hours of operation for amenities (pool, gym, clubhouse)?

    The pool is open from dawn to dusk, the gaming lawn is available until 10:00 PM, and the gym and clubhouse are accessible 24 hours a day.

  • Are there community events or resident programs?

    We host resident events every month! Be sure to check your email and our community bulletin boards for upcoming event dates and times.

Parking & Transportation

  • Are parking permits required?

    No, parking permits are not required.


Utilities & Services

  • How do I set up electricity, water, and internet?

    Electricity is set up directly through Florida Power & Light by contacting them at 1-800-225-5797. Water, sewer, and internet services are arranged through the community and billed directly through Primrose.

  • What internet or cable providers service the community?

    Cox Communications services our community.

  • Is renters insurance required?

    We do require renters insurance.

  • Is trash, recycling, and pest control provided? If yes, what are the fee costs?

    Trash and pest control services are provided and are included in your monthly community fees.

Maintenance & Community Support

  • Is emergency maintenance available 24/7 and how do I submit an emergency maintenance request?

    Yes, we offer after-hours emergency maintenance services. Please call the office at (850) 845-9123 and follow the prompts for the after-hours page-out service to be connected with a member of our team.

Accessibility

  • Are accessible (ADA) apartments available?

    We do not currently have any apartments designated as ADA units. Please contact our leasing team to discuss any specific accessibility requirements, and we would be happy to assist you.